Frequently Asked Questions

Everything you need to know about LunaPay

When a customer books an appointment, they receive an STK Push on their phone. They enter their M-Pesa PIN, and the payment is processed instantly. You receive confirmation immediately.
Yes, you'll need either a Till Number (for small businesses) or Paybill (for larger businesses). You can add this during registration.
Most businesses are set up in under 10 minutes. Just register, add your services, and you're ready to accept bookings.
No contracts, no setup fees. You can cancel anytime. The Starter plan is completely free, and paid plans are month-to-month.
Our system sends automatic reminders via SMS. If they still don't show, you can mark them as 'no-show' and decide on your cancellation policy.
Yes! You can access your dashboard from any device - phone, tablet, or computer. All data syncs in real-time.
Absolutely. We use bank-level encryption for all data. Your customers' payment information is never stored on our servers.
We offer email support for all plans, and priority support for paid plans. Our team typically responds within 2 hours.
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Still have questions?

Our support team is here to help. Reach out and we'll get back to you within 2 hours.

Or check out these helpful resources:

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Email Support

support@lunapay.co.ke

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Phone Support

0738 119 756

Response Time

Within 2 hours